HOW TO ORDERDistributors: Email all orders and vector artwork to firstname.lastname@example.org. If you have not received a confirmation within two business days of submitting an order, call Customer Service at 855.922.8626. If you are unable to email your order, you can fax your order to 800.959.4452. Croakies' dynamic team of Customer Service Specialists are available for assistance 8:30 am to 5 pm EST, Mon-Fri. Croakies Promotional Products are to be used exclusively for giveaway purposes only, and as such will not include hangtags. If you are interested in purchasing Croakies products to resell, please contact us and we will help you set up a Retail Account. Digital proofs will be emailed for your approval within three business days after receipt of PO and artwork. Once we receive your approval and payment the order is released to production. Delays providing complete PO, useable artwork or approvals may result in production and shipping delays. The set up fee is a one-time charge for new artwork and also applies when using repeat artwork on a new product. When placing repeat orders, please refer to the previous PO#(s) if possible. Charges for labor and material costs may be applied to orders that require changes - or are canceled - after production has begun. All customer submitted copy or other materials used in producing orders accepted as being in full compliance with applicable laws regarding trademark, copyright, right of privacy, patent, service mark or similar protections. The customer hereby agrees to hold the factory harmless from any liability which may result from factory's usage of customer submitted copy of art.
IMPRINTING & PRODUCTION LEAD TIMEStandard production October to March lead time is 10 business days after order/proof approval and prepayment required. The Lead time during our peak volume season, April through September is 15 days after approval. Rush orders or orders requested faster than the standard 10 to 15 business day production time may be available. Please call for materials availability. Additional charges will apply. Minimum order quantity for retainers is 100 per size/style (belts are 30 units per artwork). Multiple product base colors for screen-printed items are ok, however no less than 20 of each. Set up fee for new art is $30.00/V per color. Two or more colors adds $0.40/T per item, per color. Ink color changes within an order adds $10.00 per change. Artwork creation or modification (art not supplied or not print ready) adds $56.00/V per hour. Rush charges start at $50.00. Free virtual proofs are provided within 2-3 business days of order receipt - providing customer art meets requirements.
ACCOUNT INFORMATIONIn order for Croakies to provide special coded pricing, ASI/PPAI/SAGE customers are required to set up a Hilco Vision (Croakies) Account. It's a quick, easy process. If you would like to apply for Net 30 terms, click here for our New Customer Application. Download the application and then either Fax (800-959-4452) or Email to our Customer Service team. email@example.com. Allow a few days for processing and contacting references. If you prefer PrePay terms (credit card is charged when production begins) complete the top portion of the second page of the application and Fax (800-959-4452) or Email to our Customer Service team firstname.lastname@example.org with the attached Payment form. PrePay accounts can usually be set up same or next day. You will receive an email notification when the account is set up.
ARTWORK INFORMATIONCroakies custom art service is dedicated to offering you the highest quality service and best quality finished products available. A large part of our success rests on the original art you send to us. For the best results customer supplied artwork must be:
- Digital vector art file
- We would prefer digital vector art in the following formats; vector pdf or Illustrator native, eps or pdf.
- All fonts must be outlines
- For silkscreen purposes type must be at least 12 points in size and all lines and linespaces must be 1 point in size.
- All art to be silkscreened must be solid lineart because we cannot reproduce halftones or gradations
- Art to be sublimated can be either solid of halftones
SHIPPINGF.O.B. Bozeman, MT 59718. Orders are shipped bulk pack.
- Orders shipped bulk pack.
- UPS Ground is used unless other shipping methods are specified.
- Expedited shipping via UPS or FED EX is available to meet in-hands date
- For events, exact dates must be supplied to us to ensure delivery
- Shipping account number and value of order must be supplied by the customer when orders are placed