CONTACT INFO
Contact orders@croakies.com for more information about Croakies Custom Imprinted Products.
For artwork submittal information click on the artwork information link above.
IMPRINTING
PRODUCTION TIME
Same Day - orders received via e-mail at quickship@croakies.com by 12:30 PM Eastern Time
that qualify for same day service ship the day they are received. (See page 2 for details).
Next Day - orders received via e-mail at quickship@croakies.com by 12:30 Eastern Time that
qualify for next day service ship the following business day. (See pages 3 & 4 for details).
Five Day - ships from our factory within five business days when signed order acknowledgement
and signed artwork approval are received by 12:30 Eastern Time. (See pages 5 & 6 for details).
Catalog Orders - 10 to 15 business days from date of receipt of signed order acknowledgement
and signed artwork approval.
Rush Orders - Orders requested faster than standard 10 to 15 business day shipping may be available.
Please call for production availability. Additional charges will apply.
IMPRINTING METHOD
Screen Printing
Pad Printing
Dome Label
SET UP CHARGES
Screen Printing- $30.00 (V) per color.
Pad Printing- 30.00 (V) one color.
Dome Labels- $30.00 (V) up to three colors.
ADDITIONAL CHARGES
For Pad Printing:
Pantone Color Ink Match - $50.00 (V) per color. Exact color match is not guaranteed due to different
products and printing processes, however every effort will be made to match as close as possible.
Metallic Pantone Colors - $75.00 (V) per color. Exact color match is not guaranteed due to different
products and printing processes, however every effort will be made to match as close as possible.
For All Types Of Printing:
Customized Artwork (artwork not supplied) $56.00 (V) per hour.
Artwork Modification (artwork not suitable) $56.00 (V) per hour.
Ink Color Change $10.00 (V) per color.
Copy Change $30.00 (V)
NON-IMPRINTED PRODUCTS
Use next quantity pricing, excluding the same day program.
ARTWORK
Customer supplied Artwork must EITHER be camera ready artwork OR a digital file. Camera Ready
Artwork is high quality, black and white imagery which can be enlarged or reduced to fit the desired product.
ARTWORK THAT WORKS CUSTOM ART SERVICE
Croakies custom art service is dedicated to offering you the highest quality service and best
quality custom imprinted products available. However, a large part of our success rests on the
original artwork that you send to us. Customer supplied Artwork must EITHER be camera ready
artwork OR a digital file. Ideally we prefer original, digital, vector art files. This offers the best
quality result, with the quickest turnaround and no additional charges.
Artwork charges are $56.00 (V) per hour with a one hour minimum.
DIGITAL ARTWORK FILES
We would prefer to receive artwork which has been created in the following applications and formats:
• Adobe Illustrator vector files or exported 300 dpi eps or tiff files
• Freehand vector files or exported 300 dpi eps or tiff files
All fonts in the document/file must be converted to paths. Please keep in mind that fine hairlines
cannot be reproduced in silkscreening. If your logo has thin lines, small type, or small type with thin lines
it will have to be altered. This may incur additional artwork charges. Also, keep in mind that all artwork to
be printed must be solid lineart, we cannot print halftones or greyscale images. If specific ink colors are to
be printed, please make sure the document clearly lists which colors they are. Currently we support Pantone
and Wilflex color matching systems. Exact color match is not guaranteed due to different products and printing
processes, however every effort will be made to match as close as possible.
Other forms of artwork are acceptable and generally work well, but could possibly result in extra costs and delays.
We can also accept files saved as Photoshop, JPEG, GIF, PDF, etc. if the file has been created at a
high resolution (300dpi) and is 200% the size the artwork will imprint. Please keep in mind that the files must
be created as high resolution files to start with. Remember, pixel based, digital files cannot be resampled to
higher resolutions. THIS IS WHY WEB GRAPHICS ARE NOT SUITABLE FOR SILKSCREENING. THEY ARE
USUALLY 72dpi - NOT 300 dpi. Because Photoshop files, JPEGS, GIFS, PICTS and other similar file formats are
pixel based, they may require additional time/artwork charges to make the artwork suitable for silkscreening.
If you send us artwork in a digital format other than listed above be aware that a). we may not be able to open
the file, and b). we will have to spend additional time reformatting, reconstructing and separating artwork to match
and or meet our requirements for silkscreening. This will incur additional artwork charges and will delay the
completion of your order. Note • Please be aware that the above mentioned applications are all we currently
support. Artwork charges are $56.00 (V) per hour with a one hour minimum.
CAMERA READY ARTWORK
If the artwork is not set up digitally we can accept black and white camera ready artwork. This artwork should
have clean, crisp, well defined edges and should be supplied to us on paper at 200% the size the artwork will
imprint on the product. Please keep in mind that if the artwork is very rough we will have to spend additional
time and charge extra for extra cleanup and reconstruction. Artwork charges are $56.00 (V) per hour with a
one hour minimum. Also, if the artwork is multicolor and you are sending black and white art on paper, it will
need to be supplied to us in the form of separations. Remember we only print solid lineart so if your multicolor
artwork has halftones it will need to be converted to solid lineart before you send it to us.
Camera Ready Art IS NOT the following; business cards, letterheads, faxes, newspaper art, photocopies,
printed products or web graphics.
HOW TO SUBMIT ARTWORK
Artwork can be supplied to us on these media types: ZIP disks, DVD’s or CDs
Artwork can be emailed to customs@croakies.com.
Please also send a low resolution jpeg or pdf proof to orders@croakies.com.
Please note • The customs@croakies.com email address is only for artwork. You will also need to contact your
Customer Service Representative with your imprint information so they can properly set up and initiate your order.
Please send a low res. jpeg proof of your artwork to your Customer Service Representative. This will assist the
Cust. Service Rep. in writing your order. It is a good idea to name your files with names that will easily
connect them to your order.
Black and white, paper, lineart can be mailed to:
Attn: Customer Service
Life-Link Int., Inc.
1240 Huff Lane/ P.O. Box 2913
Jackson, WY 83001
ACKNOWLEDGEMENTS
Upon receipt of your order we will send you a detailed summary of your order, a confirmation for your
signed approval, and a list of any missing information required to complete order entry. Please check the
confirmation to make sure your order details are correct and then sign and fax it to. Any delay in returning
your signed confirmation may affect your ship date and delay your order. If you do not receive an order
acknowledgement within 24 hours please contact us to make sure your order was received.
Once your signed order confirmation is received, we will prepare your artwork and send you a digital proof.
Please check the proof carefully to make sure it is correct and then sign and return the artwork approval form.
Signed approvals confirm the accuracy of the artwork and enable us to proceed with your order. Order
production will not begin until we receive a signed artwork approval form from you. Production times do
not begin until we have received both the signed order acknowledgement and the signed artwork approval
form. Delay in returning your signed artwork approval may affect your ship date and delay your order.
Signed acknowledgements and artwork approvals are the responsibility of the distributor.
REPEAT ORDERS
Artwork is retained on file for two years. There is no set up charge for a repeat order unless the artwork
is revised in any way. If your artwork or product changes in any way it is not considered a re-order and
a new set up fee will apply. We return artwork upon request.
SPECULATIVE SAMPLE
A speculative sample can be provided upon request - $25.00 (V). Does not include shipping or additional
art charges if acceptable camera ready artwork is not provided. Digital color proof is supplied free upon request.
CHANGES & CANCELLATIONS
Any changes made after we receive your approvals will be invoiced at a minimum of $10.00 (Z) per
change. Changes in shipment method ship to, or ship date cannot be guaranteed. No changes can be
accepted 48 hours prior to the start of production. Corrections and changes may affect the scheduled
ship date and must always be approved by the factory. Cancellations after an order has been accepted
are subject to labor and material costs expended.
TRADEMARK USAGE
All customer submitted copy or other materials used in producing orders will be accepted as being in
full compliance with applicable laws regarding trademark, copyright, right of privacy, patent, service mark,
or similar protections. The customer hereby agrees to hold the factory harmless from any liability which
may result from factory’s usage of customer submitted copy of art.
CREDIT APPROVAL
Credit approval from our Credit Department is required to receive net 30 day terms.
Credit application must be authorized by a principal, proprietor, or partner of your organization.
New accounts require three weeks processing time when applying for net 30 day terms.
INVOICE TERMS
Prior credit approval required for net 30 day terms.
Pre-payment allowed on all orders. We accept Visa, Mastercard, or American Express.
PRICING POLICY
Pricing is based on quantity per item ordered.
SHIPPING
F.O.B. Bozeman, Montana
Orders shipped bulk pack
SHIPPING METHODS
UPS Ground is used unless other shipping methods are specified.
Expedited shipping via UPS or Fed EX is available to meet in-hands date.
For events, exact dates must be supplied to us to ensure delivery.
FOREIGN SHIPMENTS
$30.00 (V) per shipment fee is added for required customs paperwork. Additional value added
taxes may need to be included. Shipping account number and value of order must be
supplied by customer when orders are placed. The manufacturer is not responsible for any
Customs’ delay. Pre-payment is also requested when purchase order is submitted.
SPLIT DESTINATIONS AND DROP SHIPMENTS
Split destination shipments: $7.00 (V) applies to each additional shipment. Labels must be provided.
Drop shipments: $7.00 (V) applies to each additional shipment.
SHIPPING WEIGHT AND CASES
Information supplied upon request.
INSURANCE
All shipments are insured via carrier.
LIABILITY
Once merchandise is picked up from our factory, product becomes property of the customer.
Carrier assumes responsibility for any delays or damages.
GUARANTEE OR WARRANTY
We guarantee quality service and products. Please notify manufacturer of any defects,
discrepancies or errors within thirty days of shipped delivery or claims will not be honored.
We have the right to repair or replace.
OTHER INFORMATION
OVERRUNS AND UNDERRUNS
The manufacturer reserves the right to 5% overruns and underruns.
SPECIAL PACKAGING
Contact Customer Service for details.
FEDERAL ID TAX NUMBER
Federal ID tax number will be supplied upon request.
CATALOGS
1-4 catalogs - no charge, 5+ catalogs $1.00 each
Croakies reserves the right to change pricing of products or services without notice.
Imprints, logos or trademarks displayed in this catalog are for the purpose of showing
printing capabilities only. Use of such does not constitute endorsement of the product,
nor does it indicate product has been used or purchased by the person or company
ASI 47485 PPAI 171332 |